Frequently Asked Questions

🛏️ 1. What makes YourPillow pillows different from other pillows?

YourPillow is the only sleeping pillow that combines:

• 100% organic cotton fill
• A pure organic silk pillowcase
• An inner silk liner for breathability
• Adjustable comfort with extra filling included

It’s designed to support both beauty and health, naturally — with no synthetic materials, no toxins, and no compromises.

🌿 2. What materials are used inside YourPillow pillows?

Every pillow is made from certified organic materials only:

• Filling: 100% organic cotton
• Pillowcase: 100% pure organic mulberry silk
• Inner casing: 100% organic silk
• Zippers: Premium, non-toxic, nickel-free

No polyester, no memory foam, no microfibers, no hidden synthetics.

👩‍⚕️ 3. Why should I avoid synthetic pillow fillings like memory foam or polyester?

Synthetic pillows can:

• Emit VOC toxins linked to headaches, asthma, hormone disruption, and cancer
• Trap heat and bacteria
• Disrupt sleep cycles
• Accelerate skin aging and hair breakage

Our organic cotton filling is toxin-free, breathable, and safe for you and your family.

✨ 4. What are the beauty benefits of a silk pillowcase?

Pure silk is a beauty essential — here’s why:

• Helps prevent fine lines and wrinkles
• Reduces hair breakage, frizz, and dryness
• Naturally antibacterial and hypoallergenic
• Doesn’t absorb moisture like cotton, so your skin stays hydrated
• Keeps your hair smooth and your face clean overnight

🔬 5. Is your silk really 100% pure silk? How can I be sure?

Yes — we only use certified 100% organic mulberry silk, never satin or silk blends. You can test our silk using the burn test or water drop test — learn more in our [Silk vs Satin Guide →].

🌡️ 6. Will YourPillow pillows sleep hot?

Not at all. Both cotton and silk are naturally breathable and thermoregulating, meaning your pillow stays cool in summer and warm in winter — no overheating, no sweat buildup.

🧼 7. How do I wash the pillowcase and pillow?

Pillowcase (Silk):

• Hand wash or machine wash on delicate cycle in cold water
• Use silk-friendly detergent
• Air dry flat; avoid wringing or tumble drying

Pillow Inner (Cotton & Silk Fill):

• Spot clean only
• Do not machine wash or dry

Care instructions are included with every purchase.

📦 8. What sizes are available?

Currently, we offer:

• Standard Size Pillow (50x70cm) – Ideal for most adults and standard bedding.
  Other sizes coming soon!

🛏️ 9. Can I adjust the firmness or height of the pillow?

Yes! Every YourPillow pillow includes extra organic cotton filling, so you can easily unzip the inner casing and adjust it to your ideal comfort level.

🇿🇦 10. Where are YourPillow pillows made?

We are proudly South African, and our pillows are handcrafted using locally sourced organic cotton and imported certified silk.

🚚 11. Where do you ship?

We currently ship nationwide across South Africa, with international shipping options coming soon.

🔒 12. Is your checkout secure?

Yes — our online store uses industry-standard SSL encryption to keep your personal and payment information 100% secure.

💸 13. Do you offer returns or guarantees?

We offer a 30-day satisfaction guarantee on unused pillows and pillowcases in their original condition. For health and hygiene reasons, we do not accept returns on used bedding.

🤔 14. Still have questions?

We’re here to help!
📩 Contact us